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Customer Charter Launch
1st September 2008
To celebrate the launch of Clanmil Ireland’s new Customer Charter, tenants and their families, enjoyed a day of fun and activities at Claddagh Park, Tom Bellew Avenue, Dundalk on Wednesday 27th August 2008.
The Customer Charter clearly sets out the minimum standards that tenants can expect from Clanmil Ireland in their dealings with the association. It covers all areas of tenancies including allocations, rents, community involvement, maintenance and communication.
Those who attended enjoyed a children’s street party with a range of activities such as face painting, bouncy castles, arts and crafts and balloon modelling.
Clanmil Ireland is a growing social housing provider in Ireland and has 68 units of accommodation at Claddagh Park where it provides quality homes for families, and also specially designed homes for less able bodied tenants with Cheshire Ireland. Creche facilities are also provided in partnership with The Holy Family Creche. Partnership is key and Clanmil Ireland is delighted to be working with Cheshire Homes to support the less able bodied tenants and with Holy Family Creche in the provision of crèche facilities.
Clanmil Ireland is part of a Group which also includes Clanmil Housing in Northern Ireland which has over 30 years experience in delivering housing to those in need and currently has 2,000 homes in management.
Clare McCarty, Chief Executive of Clanmil Ireland commented,
“The launch of the Customer Charter demonstrates our commitment to keep customer care at the heart of the services that we provide. The document tells tenants what they can expect from Clanmil in all areas of their tenancy. It also requests a commitment from tenants to work with Clanmil Ireland so that a healthy relationship is established and maintained between both parties.
We are determined that the services provided by Clanmil Ireland are of the highest standard and we continually make improvements where we can. We recognise that the views and ideas of our tenants are critical to this process and encourage them to tell us what we do well, and perhaps not so well, so that we can continually improve on the services provided by Clanmil Ireland.”
John O’Brien, Chair of Clanmil Ireland, welcomed the launch of this important document and said:-
“The Customer Charter consists of a number of ‘promises’ to tenants on the level of service they can expect from Clanmil Ireland.” He added. “Every member of our staff will do their very best to fulfil and, where possible, exceed the expectations of this Charter. One promise contained within the Charter is ‘Community Involvement’ - the street party provided today is, I believe, evidence of that commitment.”
Current Developments
3rd April 2008
Clanmil Ireland is delighted to have been chosen by South Dublin County Council as the preferred developer to undertake a scheme for physically disabled and able bodied people at Valhalla, Clondalkin. It is hoped that construction of this scheme will commence in the autumn of 2008.
IT’S KICK OFF AT CLADDAGH PARK CRECHE
11th June 2007
Dundalk was delighted to welcome back Steve Staunton, the Republic of Ireland Manager, on Monday 11th June 2007 when he performed the Official Opening of ‘Claddagh’s Treasures’ a brand new creche at the Claddagh Park Estate, Tom Bellew Avenue, Dundalk
The crèche, which is a joint venture between the Holy Family Creche and Clanmil Housing Association Ireland Limited, provides excellent facilities for the 35 toddlers who use the crèche on a daily basis.
Christine Brennen, Project Manager, with the Holy Family Creche said:-
“We are absolutely thrilled with the new crèche which has been developed in partnership with Clanmil Ireland. It is a beautiful building and is now the third crèche to be managed by the Holy Family Creche. The creche provides day care facilities for children aged two to five and has already established it self as a focal point within the Claddagh Park community. “ Christine added “By having the crèche where it is, in the heart of the community, it provides reassurance to the parents of the toddlers that their loved ones are being looked after by caring staff and yet only a few yards from their doorstep!”
Clanmil Ireland Chair, John O’Brien, welcomed the opening of the crèche. He said:
“Everyone at Clanmil Ireland is delighted to see that the final piece of the Claddagh Park jigsaw is now in place. The opening of the crèche now means that children aged two to five can make use of these wonderful facilities and has, in the short space it has been opened, become the hub of the community. This is Clanmil Ireland’s first social housing scheme and I would pay tribute to the staff of Clanmil Ireland, The Holy Family Creche, Cheshire Ireland, the Design Team and Main Contractor who have worked together in partnership make Claddagh Park such a successful project."
Sean names new estate in Claddagh Park
It isn’t every day the identity of an entire estate lies in the hands of a 6th class student, so St Joseph’s Primary School pupil Sean McKenna was keen to make his mark!
Sean, who came up with the winning entry ‘Claddagh Park,’ was one of the 123 students from the school who entered the competition run by Clanmil Ireland to find a new name for its development at Tom Bellew Avenue, Dundalk.
Clanmil Ireland Chief Executive, Clare McCarty was delighted with the enthusiasm shown by the pupils in the competition and congratulated Sean on his winning entry.
Benny McCardle from st Josephs was trilled the pupils had been invited to take part in the competition. He said:-
“It is important local communities become involved in initiatives such as the naming of new homes and everyone her at St Joseph’s hope that these quality houses will bring a lot of happiness to the people who will make them their homes.”
Launch of Clanmil Ireland
25th November 2004
The Housing and Urban Renewal Minister, Mr Noel Ahern TD, today performed the Official Launch of Clanmil Ireland, a newly formed Housing Association providing quality social housing. To mark the occasion the Minister unveiled a commemorative plaque that will be erected at the first home to be built by Clanmil Ireland at its inaugural housing scheme at Tom Bellew Avenue, Dundalk - when completed this scheme will consist of 68 family homes.
Speaking at the Official Launch the Chair of Clanmil Ireland, Derek Brennan, thanked the Minister for joining the Association on this special day and said that:-
“The Association is delighted that it has been able to mark the visit of the Minister with two important milestones; the unveiling of a commemorative plaque on the first home to be built by Clanmil Ireland at Tom Bellew Avenue, Dundalk, and the official launch itself”.
The Minister commended the housing association movement and said
“Voluntary Housing Associations on this island have been making an important contribution to the requirements of those most in need of housing since the end of the nineteenth century”.
He also acknowledged the work undertaken by Clanmil Ireland’s sister organisation in the North of Ireland Clanmil Housing:-
“I know Clanmil Housing has been one of the leading providers of social housing for over 25 years. I understand that the accommodation they have provided is of a very high standard and that it has worked tirelessly to help meet the needs of people in various forms of housing including, sheltered, supported and family housing.”
© 2001-2007 Clanmil Housing
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